User experience research: Are their digital platforms mobile-optimized? Are their sites easy to navigate? Is it easy to understand their product and service offering, and make a purchase?.Social media research: What level of social media engagement metrics do they generate? How do their social media metrics compare against your own?.Survey research: How do they survey their customers? How often do they ask for feedback?.SEO research: How do they fare in search engine results? Are they using paid social marketing to reach their audience?. ![]() Brand research: What is their share of voice or share of wallet in your sector? What are their online reviews like?.Business research: What is their annual revenue? How many people do they employ? What are their online reviews like?.These will help you to develop some specific metrics to measure yourself against now and in the future. Gathering dataīefore benchmarking yourself against your competitors, you’ll need to complete some thorough research to define your key performance indicators. Competitive benchmarking metricsīefore you can create or use competitive benchmarking metrics, you’ll need to gather data and determine what key performance indicators will form the basis of your benchmark. Rather than solely focusing on performance, you can also evaluate the processes and strategies that lead to performance results. One of the main advantages of breaking down competitive benchmarking in this way is that your overall business strategy can be overhauled in a manageable way. Becoming more efficient is a key reason to benchmark in this way. Evaluating how your processes work in comparison to your competitors can help you to see the differences between your business and the next, allowing you to take inspiration from competitors or work on providing unique selling points to your customers. Process benchmarking is the analysis of how well your current processes work within your business. What business models do they use? What planning and execution style does your company use, and how does that compare to the market leader’s approach? By taking a deep look at how you plan for and carry out your strategy, you can become more effective at implementing change and improving. Strategic benchmarking is where you evaluate how your brand goes about its business in comparison to competitors. What results do you generate, and how could you improve against your competitors? Performance benchmarking is where you compare your brand’s performance across revenue, brand awareness, social media engagement, and more to see how you fare against others in your industry. Stay up to date on the market research trends of 2022 with our report Types of competitive analysisĬompetitive benchmarking can be divided into three types: performance benchmarking, strategic benchmarking, and process benchmarking. Customer experience ratings, such as satisfaction, ease of use, and more. ![]() Typical competitive benchmarking includes metrics such as: It can help you see why your audience might choose a competitor over you, and work on strategies to attract them to your offering instead. Using key performance indicators, you can create a set of benchmarks for yourself to match up to others in your sector and understand where the gaps are.Ĭompetitive benchmarking is a useful tool for understanding where you can go next with your brand strategy, and to see where you could be servicing your customers more effectively. You might evaluate their business strategy, their practices, or the products and services they offer to see whether you compare favorably or unfavorably. What is competitive benchmarking?Ĭompetitive benchmarking analysis seeks to understand your brand’s success against others within your industry. ![]() What is competitive benchmarking, and how can you use it to get ahead of your competition? Read on to learn how to create KPIs that effectively chart success and the best practices for developing a competitive benchmarking strategy.
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